Data Deletion Instructions

Seolle (operated by Medicaltrip Inc.) lets you request deletion of the personal data we hold about you, including messages you sent to partner clinics through connected messaging platforms (Instagram, WhatsApp, Facebook Messenger, WeChat, LINE, KakaoTalk).

How to request deletion

1. In the app: open My Page → Settings → Delete account. Your personal data is removed immediately; booking and payment records required by commerce law are kept in anonymized form only.
2. By email: send a request to medicaltrip.kr@gmail.com from the email on your account, or include the platform username you used to message a clinic (e.g. your Instagram handle). Use the subject line “Data Deletion Request”.

What we delete

• Your account profile and authentication identifiers
• Messages and media exchanged with clinics through the unified inbox
• Platform-scoped sender identifiers and usernames received via messaging APIs

We complete deletion within 30 days of a verified request and confirm by email. Some records may be retained where required by law (e.g. Korean e-commerce and payment records); these are deleted once the legal retention period ends.

Contact

Data Protection Officer: Jaehyuk Choi
Email: medicaltrip.kr@gmail.com
9F LS26, B-dong, 14-6 Teheran-ro 70-gil, Gangnam-gu, Seoul, Republic of Korea